Frequently Asked Questions – CRDeclara
General Questions
What is CRDeclara?
CRDeclara is a Costa Rican application that automates accounting processes for QuickBooks Online users, especially the recording of electronic documents in XML and their associated PDF files.
Who is CRDeclara for?
For businesses, independent accountants, and accounting firms that use QuickBooks Online and want to save time and reduce accounting data entry errors.
Does CRDeclara work with QuickBooks Desktop?
No. CRDeclara is only compatible with QuickBooks Online.
Does CRDeclara comply with Costa Rican tax authority regulations?
CRDeclara is not an e-invoicing provider, but it validates and processes official XML documents that have been generated and accepted by the Costa Rican tax authority (Hacienda). This allows you to record only valid documents and facilitates accounting and tax compliance from QuickBooks Online.
Uploading documents
What types of electronic documents does CRDeclara process?
CRDeclara processes purchase and sales invoices, electronic sales receipts, and credit and debit notes.
How do I send documents to CRDeclara?
Once you have registered your company, you can email the documents to facturas@crdeclara.com
Can I view XML files before recording them?
Yes. CRDeclara allows you to view XML and PDF files without having to open emails.
Can document uploads be automated?
Yes. You can set up an automatic forwarding rule in your email to send documents to CRDeclara without forwarding them manually.
What happens if I send a duplicate document?
The system automatically detects duplicates and prevents repeated records.
Accounting entries
Can I assign an account to each document line?
Yes. You can assign accounts, cost centers and VAT rates to each XML line according to the appropriate accounting treatment.
Can I record assets, inventory and expenses separately?
Yes. Each line can be recorded in a different account, such as expenses, inventory or fixed assets, among others.
Can I configure how a supplier's documents are recorded?
Yes. With Autopilot, you can define how a supplier's future documents are recorded.
Can I record documents issued for sales?
Yes. CRDeclara records issued and received documents, including electronic sales receipts and credit and debit notes.
Can I choose whether a transaction is recorded on credit or paid immediately?
Yes. You can set this condition manually or configure it in advance with Autopilot.
Payments and Reconciliations
Does CRDeclara allow payments to be applied to invoices?
Yes. You can apply payments to invoices from the platform without leaving CRDeclara.
What is Payment Autopilot?
It's a feature that allows you to automatically apply payments when the supplier's payment account has already been configured.
Plans and Subscriptions
What plans are available?
Plans start at $35, depending on the volume of income and expense documents and the features enabled.
What happens if I exceed the document limit?
You will be notified and can upgrade to a plan with a higher document limit. If you keep your current plan, some documents may remain in the queue.
What payment methods do you accept?
Bank transfers.
Can I change plans at any time?
Yes. You can upgrade or downgrade your plan if your document volume or needs require it.
Support and Security
Do you have technical support available?
Yes. We offer support via WhatsApp, email, and virtual training.
Is it safe to use CRDeclara?
Yes. All information is encrypted in transit and stored on secure servers. You can also control access and permissions per user.